What is a natural diamond?

A natural diamond is a rare gemstone formed deep within the Earth under immense heat and pressure over billions of years. Every natural diamond is unique and carries with it a timeless story of endurance, beauty, and the incredible forces of nature. These precious stones are a symbol of lasting love and are cherished across generations for their rarity, brilliance, and natural origin.

Why should I choose a natural diamond over a lab-grown one?

While lab-grown diamonds may share similar chemical properties with natural diamonds, they lack the depth, rarity, and emotional significance of a diamond created by nature. A natural diamond is a one-of-a-kind treasure forged over millennia – not something manufactured in weeks. Natural diamonds also tend to retain or appreciate in value over time, unlike lab-grown stones which currently have little to no resale value.

Are natural diamonds certified?

Yes. All our natural diamonds over 0.30ct are independently certified by leading gemological laboratories such as the GIA (Gemological Institute of America). These certifications guarantee the diamond’s carat weight, color, clarity, and cut quality. At De Vere Diamonds, we only sell diamonds that meet the highest grading standards, ensuring the quality and authenticity of your chosen stone.

Are natural diamonds ethical?

Absolutely. At De Vere Diamonds, we are committed to sourcing only ‘Good Diamonds’ – natural diamonds that are ethically mined, fully traceable to their country and often their mine of origin, and contribute to the well-being of the communities that produce them. We are proud supporters of responsible mining practices that protect the environment and provide positive social impact.

Do natural diamonds have resale value?

Yes, natural diamonds have a long-established secondary market. Unlike lab-grown diamonds, natural diamonds often hold or increase in value over time, making them not only a deeply sentimental purchase but also a wise long-term investment.

Are natural diamonds environmentally responsible?

Sustainable mining practices are an essential part of the modern diamond industry. At De Vere Diamonds, we work exclusively with suppliers who adhere to strict environmental and social standards, including land rehabilitation, community development, and reduced carbon footprint. Choosing a natural diamond from a responsible source helps support these important initiatives.

How can I be sure my diamond is not a conflict diamond?

De Vere Diamonds has a strict zero-tolerance policy toward conflict diamonds. All of our natural diamonds are sourced from trusted suppliers who adhere to the Kimberley Process Certification Scheme, ensuring that our stones are free from conflict and are responsibly traded.

How are natural diamonds different from lab-grown diamonds?

Natural diamonds are formed over billions of years under the Earth’s crust and are truly rare – no two are exactly alike. Lab-grown diamonds are manufactured using machines in a matter of weeks. While similar in chemical composition, lab-grown stones lack the heritage, natural imperfections, and uniqueness that give a natural diamond its soul, symbolism, and long-term value.

What about cubic zirconia or moissanite?

Cubic zirconia and moissanite are diamond simulants – they look similar but are completely different materials. They do not have the brilliance, hardness, or long-term value of a real diamond. Natural diamonds are still the most desired and prestigious of all gemstones for engagement rings and fine jewellery.

Will my natural diamond come with documentation?

Yes. Every certified natural diamond we sell comes with an official grading report from a recognised independent laboratory. This document serves as your assurance of the diamond’s quality, authenticity, and value.

Do natural diamonds require special care?

Natural diamonds are the hardest known substance and very durable, but they should still be handled with care. We recommend regular professional cleaning and inspections to ensure the setting is secure. We also advise insuring your jewellery against accidental loss or theft.

Can you help me design a custom ring with a natural diamond?

Absolutely. Our design team specialises in creating exquisite custom pieces using ethically sourced natural diamonds. We offer free 3D design visualisations so you can see your ring before it is made. Simply get in touch to start the journey of creating your perfect ring.

Will my jewellery be hallmarked?

Yes. All our jewellery is hallmarked by a UK Assay Office to confirm the purity of the metal. We use 18ct gold (hallmarked 750) and 950 platinum as standard, unless you request a specific alternative like 22ct gold.

What payment methods do you accept?

You can securely pay by credit or debit card through our website, or receive a small discount by choosing to pay via bank transfer.

Is my payment information secure?

Yes. We use a secure server to handle all online transactions. Your payment details are encrypted and never stored by us.

Will I receive a confirmation after placing my order?

Yes. You will receive a confirmation email shortly after placing your order. We will also notify you once your item is ready for dispatch. If you do not receive an email, please contact us at orders@deverebrilliance.com.

Do you offer a guarantee?

Yes, we offer a 60-day money-back guarantee on all standard designs and a lifetime guarantee against manufacturing defects. We strongly recommend insuring your jewellery, as loss of stones is not covered under our warranty.

What delivery services do you offer?

We offer free delivery across the UK and to selected international destinations. Orders to Ireland include all duties and taxes. International customers outside the UK and Ireland are responsible for any applicable import charges.

Can I have my order delivered to a different address?

Yes, during checkout you can specify an alternative delivery address, or email us if you need assistance.

Do you offer gift wrapping?

Yes, gift-wrapping is available at no extra cost. All jewellery is presented in a beautiful, natural, eco-friendly box.

Can I return an unwanted item?

Yes. If your item is unworn and returned within 60 days in its original packaging, we’ll issue a full refund. Custom or engraved items are non-refundable unless faulty.

Do you deliver internationally?

Yes, we ship to many countries including the USA and much of Europe. For a full list, please refer to our delivery policy or contact us.

How do I make a complaint?

We aim to resolve issues promptly and fairly. Please contact us via phone or email. If needed, we have a formal complaint resolution process and offer independent review through the National Association of Jewellers.